Psychology of Communication

Communication involves an exchange of information, feelings, and meanings by the verbal and non-verbal message between 2 or more individuals. Interpersonal relationship is vital for creating a learning environment. No matter how hard you work or how brilliant you are, if you cannot connect with those around you, you are a professional failure. There is no ‘I’ in interpersonal interaction.

To work effectively, relating and communication with others is a must. Empathy and respect for feelings and views of others are a necessity. Accurate self-evaluation of our performance, the relationship with our surroundings, managing conflicts using active listening skills and exercising empathy is essential for productive communication. A healthy communication skill, maintaining a cordial relationship, and avoiding competition is a requisite for good interpersonal interaction.

It takes a combination of self-awareness, self-confidence, positive personal impact, outstanding performance skill, communication skills, and personal competence to dare to establish a successful relationship in life.

Our behavior is natural for us, but we are not aware of the impact of our behavior on others around us. This creates a blind spot in us that we do not want others to mention to us our behavior which seems so natural to us is doing to others. We do not want to be hurt and we just do not care for others reactions to our natural behavior. Through self-awareness we learn what impact our behavior; both positive and negative, have on others around us. This knowledge helps us become effective in our interaction with others.

Certainly, one’s self-worth and capabilities must be effectively and scientifically evaluated. We impact on others through our opinions. It is an altogether different issue if someone is allergic to even a good or positive opinion about them. Silence when intelligently incorporated is more eloquent, but being silent as the grave, leads others to grave.

Whatever you do, do it to the best of your ability and might, outstanding performance is a key to success in life. Active listening, giving and receiving criticism, interacting with different personalities competently is a hallmark of perfect communication. A competent individual is self-aware, uses this awareness to better understand others and adapt to their behavior, build and nurture strong, lasting, mutually beneficial relationship, and will resolve a conflict in a positive way.

You just require a few interpersonal skills to handle any situations. Firstly, analyze the situation, establish a realistic objective, select a correct social way of behaving, control your own natural behavioral tendencies to shape other people’s behavior, and finally monitor your own and other people’s behavior.

All of us want to be understood and accepted. This is achieved when you listen and acknowledge other people’s thoughts and feelings, and finally, you express your own thoughts and feelings openly and directly in a comprehensible way.

Our communication styles can be passive, aggressive, passive-aggressive and assertive. Passive communication is an inability or unwillingness to express thoughts and feelings. In this style of communication, we either do something we do not want to do or make up an excuse rather than do things in the way we want to do. An aggressive communication entails overreaction, blaming and criticizing. This sort of communication intimidates and may even be physically violent. This style will not pay any heed to consider the right of others. The passive-aggressive style of communication avoids confrontations but will manipulate to get things done their own way. This sort of communication often resorts to smiling when they are boiling and angry inside. The assertive way of communication entails saying what they want to say and stand up to substantiate what they believe without hurting others.

Any conflict occurs when there is opposition. Opposition occurs when a solution cannot be found about the disagreement. A conflict is a disagreement through which we perceive a threat to our needs, well-beings, interests, or concerns. The main cause of conflict is miscommunication and conflict is healthy and a normal part of the human relationship. To resolve a conflict, identify areas of agreement and areas of compromise so that a solution to the prevailing conflict can come through.

Please remember, aggression breeds aggression. To handle any conflict, you can run away from the conflict, oblige to the one you are in conflict, defeat the opposite party, or cooperate.

If you want to resolve conflict stay calm, speak non-provocatively, quietly, slowly, and very calmly. Listen carefully without interruption and prejudice. Respect the other person when voicing your opinion or point of view. Try to use humor if possible. Let the other person know that you understand fully their opinion by asking pertinent questions for better understanding of the prevailing conflict. Just say what you want to say in a clear, direct, and simple way. Do not take it as an insult on the self of what the angry person is saying, probably they do not mean what they are saying. When resolving conflicts, make sure you are not alone. Save emotions and opinions for another place and time, if you become argumentative. Make sure to convey you do not want a fight, but desperately want a solution to the prevailing conflict in a friendly way. If you have offended the other, do not hesitate to apologize sincerely.

Improve interpersonal competence, reduce conflict, and increase productivity by acquiring fantastic communication skills!


Posted January 21, 2017 by dranilj1 in Cognitive Psychology

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